DS Bus Lines came into the Beloit School District and turned a very negative transportation setup into an extremely positive system. The customer service that we now receive with our transportation is top notch.
They invest into your community and your school district. They are truly a partner and not just a contractor.
DS Bus Lines has been our student transportation provider since April 2020 when they took over our transportation services during the COVID-19 pandemic. While not scheduled to take over these services until July 1, 2020, DS Bus Lines was more than accommodating with our request to accelerate our transition to their services.
DS Bus Lines are strong communicators, keeping us abreast of any challenges as well as providing easy access to their staff and leadership. We have received numerous compliments from parents and school staff on their responsiveness and customer service. Their performance has been second to none.
Communication is strong between the district team and DS leadership. When needed, they have been consistently available and responsive at all hours of the day. In the event of a school, parent or patron concern, they have worked in a very customer-service oriented and conscientious manner to resolve any possible issues. They listen, they respond, and take necessary steps to act in a proactive manner to prevent future concerns.
The Shawnee Mission School District has contracted with DS Bus Lines, Inc. since June, 2017. During the term of the agreement, the district has benefitted from improved and consistent transportation services including routing for general education and Special Education students, communications, hiring, training/safety, management experience, and overall dependability.
DS Bus Lines is extremely dedicated to promoting a “family” atmosphere for not only their own employees, but also for their clients. They truly believe in taking care of people first; it is deeply rooted in their culture, mission, vision, and goals.
DS Bus Lines began its tenure in the Piper School District in June 2020 and we have been beyond satisfied with our transition. In just a few month’s short time, we have noticed exemplary improvements in service as compared to our previous vendor. As such, DS Bus Lines is a company in which we can proudly offer our wholehearted stamp of approval.
DS Bus Lines has been the transportation contractor for USD 273 – Beloit for the last three years. We have seen a drastic change for the positive in our transportation services since DS Bus Lines took over our transportation. With DS Bus Lines the service is about the students; getting them to and from the needed points of travel in a safe and efficient manner is their priority.
Last night one of our teachers had several issues with students being at the wrong place at the wrong time. She reported that the bus driver helped her get kids to the correct buses and even took a student home that was not on his route since all the other buses had been dismissed. I cannot tell you how much we appreciated his “top notch” customer service.